Welcome to Wylie ISD's TechDIY site!

This is where you can find help for your technical issues that may be able to be resolved by you. This knowledgebase of documents is a collection of helpful tips and tricks to provide you with the expertise to resolve a technical problem. There is always the opportunity to submit a ticket to your Campus Tech using Incident IQ if you need assistance for any technical issue.  You MUST be signed in using your @apps.wylieisd.net account to view these documents.

Multifactor Authentication Setup (MFA)

How to setup MFA on your computer and phone

How to setup MFA on your computer and phone (screen pics)

Video for how to setup MFA on your computer and phone

What is my email address?

How to access email using a web browser (Chrome, Edge, Firefox, Safari, etc.)

How do I setup my email on my Apple device?

How do I setup my email on my Android device?

Is it safe to enter my password at www.outlook.com?

Outlook keeps asking for my credentials

Outlook has a red "x" and is not getting any mail

How to clean up emails and calendars

Quarentine summary email-"You have held messages"

Creating a signature in Outlook

Adding Outlook to your taskbar

How to update your address book

People are telling me their emails to me are being returned (bouncing)

Email is being returned when sending to a district employee 

How to enter a Technology Help Ticket

Login help for Google Apps and MyWyFi

New Hire Technology Presentation

Student Teacher Orientation (Slideshow)

Student Teacher Orientation (PowerPoint)

Install VPN Application

How to enter a Technology Help Ticket

New Hire Orientation (Slideshow)

New Hire Orientation (Powerpoint)

Student Teacher Orientation (Slideshow)

Student Teacher Orientation (PowerPoint)

Laptop Agreement

Purchasing Procedures of Hardware and Software

How to enter a Technology Help Ticket

Laptop is not charging

Laptop is not displaying on the monitor

Lines or blinking monitor?

Laptop important buttons for the laptop and docking station

How to use duplicate vs. extended screens on your monitor

Working with multiple monitors

Monitor is flipped

Conference calling with Cisco phones

Telephone not working 

Quick reference sheet 7962 phone

Printers

How to set your default printer

How to send a document using hold print to the printer

How to setup locked print

How to fax from your laptop

Xerox

Fax Procedure

Xerox Fax Confirmation

Chrome Tips

Signing in to Chrome

Sign In to Chromebook

Changing your default browser

Google Workspace and MyWyFi

How to open a specific tab every time

Chrome-PDFs open in Browser or Download

Forward Gmail to Outlook

Adobe will not open or states "trial version"

How to take a picture of your computer screen

Uploading Documents into Skyward using Skyscan

No sound from SMART TV soundbar

No lights on SMART TV soundbar

Aver U50 Document Camera

Adding a shortcut for Sphere to the taskbar

Aver Doc Quick camera reference sheet

Aver Doc Camera Help

Remote Ceiling Camera

How to operate the ceiling camera and mic (click sheet)

SMART Board MX TV's

SMART Board MX cheat sheet

How to clean the SMART MX TV

No sound from the soundbar?

SMART TV instructions for subs

My monitor is black? (Using the TV's)

iPads

iPad Procedure & Guidelines

Purchasing Apps for an iPad

How to add apps on student iPads-Filewave

How to print Clever badges for your class

How to add a website to your iPad home screen

iPad not charging

Chromebooks

Chromebook Help Ticket

How to Reset your Chromebook password

Chromebook Guidelines & Procedures

Logging into a Chromebook

Student Academic Links-login help

Camera and Mic not working

Clear Cache /Cookies and Update 

Power Button on Chromebook Carts (Elementary)

Testing on a Chromebook (Kiosk mode)

Payment online for Chromebook Insurance

Student Chromebook Repair Fee Payments

How to Print on Chromebooks