TechDIY
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Welcome to Wylie ISD's TechDIY site!
This is where you can find help for your technical issues that may be able to be resolved by you. This knowledgebase of documents is a collection of helpful tips and tricks to provide you with the expertise to resolve a technical problem. There is always the opportunity to submit a ticket to your Campus Tech using Incident IQ if you need assistance for any technical issue. You MUST be signed in using your @apps.wylieisd.net account to view these documents.
Multifactor Authentication Setup (MFA)
How to setup MFA on your computer and phone
How to setup MFA on your computer and phone (screen pics)
Video for how to setup MFA on your computer and phone
How to access email using a web browser (Chrome, Edge, Firefox, Safari, etc.)
How do I setup my email on my Apple device?
How do I setup my email on my Android device?
Is it safe to enter my password at www.outlook.com?
Outlook keeps asking for my credentials
Outlook has a red "x" and is not getting any mail
How to clean up emails and calendars
Quarentine summary email-"You have held messages"
Creating a signature in Outlook
Adding Outlook to your taskbar
How to update your address book
People are telling me their emails to me are being returned (bouncing)
Email is being returned when sending to a district employee
How to enter a Technology Help Ticket
Login help for Google Apps and MyWyFi
New Hire Technology Presentation
Student Teacher Orientation (Slideshow)
Student Teacher Orientation (PowerPoint)
How to enter a Technology Help Ticket
New Hire Orientation (Slideshow)
New Hire Orientation (Powerpoint)
Student Teacher Orientation (Slideshow)
Student Teacher Orientation (PowerPoint)
Purchasing Procedures of Hardware and Software
How to enter a Technology Help Ticket
Laptop is not displaying on the monitor
Laptop important buttons for the laptop and docking station
How to use duplicate vs. extended screens on your monitor
Working with multiple monitors
Conference calling with Cisco phones
Quick reference sheet 7962 phone
Printers
How to set your default printer
How to send a document using hold print to the printer
Xerox
Chrome Tips
How to open a specific tab every time
Chrome-PDFs open in Browser or Download
Adobe will not open or states "trial version"
How to take a picture of your computer screen
Uploading Documents into Skyward using Skyscan
No sound from SMART TV soundbar
No lights on SMART TV soundbar
Aver U50 Document Camera
Adding a shortcut for Sphere to the taskbar
Aver Doc Quick camera reference sheet
Remote Ceiling Camera
How to operate the ceiling camera and mic (click sheet)
SMART Board MX TV's
SMART TV instructions for subs
My monitor is black? (Using the TV's)
iPads
How to add apps on student iPads-Filewave
How to print Clever badges for your class
How to add a website to your iPad home screen
Chromebooks
How to Reset your Chromebook password
Chromebook Guidelines & Procedures
Student Academic Links-login help
Clear Cache /Cookies and Update
Power Button on Chromebook Carts (Elementary)
Testing on a Chromebook (Kiosk mode)
Payment online for Chromebook Insurance