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Welcome to Wylie ISD's TechDIY site!
This is where you can find help for your technical issues that may be able to be resolved by you. This knowledgebase of documents is a collection of helpful tips and tricks to provide you with the expertise to resolve a technical problem. There is always the opportunity to submit a ticket to your Campus Tech using Incident IQ if you need assistance for any technical issue. You MUST be signed in using your @apps.wylieisd.net account to view these documents.
Multifactor Authentication Setup (MFA)
How to setup MFA on your computer and phone
How to setup MFA on your computer and phone (screen pics)
Video for how to setup MFA on your computer and phone
How to access email using a web browser (Chrome, Edge, Firefox, Safari, etc.)
How do I setup my email on my Apple device?
How do I setup my email on my Android device?
Is it safe to enter my password at www.outlook.com?
Outlook keeps asking for my credentials
Outlook has a red "x" and is not getting any mail
How to clean up emails and calendars
Quarentine summary email-"You have held messages"
How to forward Gmail to Outlook
Creating a signature in Outlook
Adding Outlook to your taskbar
How to update your address book
People are telling me their emails to me are being returned (bouncing)
Email is being returned when sending to a district employee
How to enter a Technology Help Ticket
Login help for Google Apps and Mywifi
New Hire Technology Presentation
Student Teacher Orientation (Slideshow)
Student Teacher Orientation (PowerPoint)
How to enter a Technology Help Ticket
New Hire Technology Presentation
Student Teacher Orientation (Slideshow)
Student Teacher Orientation (PowerPoint)
Purchasing Procedures of Hardware and Software
Teacher Laptop Help
How to enter a Technology Help Ticket
Laptop is not displaying on the monitor
Laptop important buttons for the laptop and docking station
How to use duplicate vs. extended screens on your monitor
Working with multiple monitors
Dell Stylus Pen Instuctions-Quick Guide
Conference calling with Cisco phones
Voicemail for a direct line phone
Voicemail for a non direct line phone
Quick reference sheet 7962 phone
Cisco phones 8800 series (8811,8845 and 8851 models)
Quick reference sheet 8800 series (8811,8845 and 8851 models
Printers
How to set your default printer
How to send a document using hold print to the printer
Google Drive
Google Drive error message or no G:drive
Sign Into Chrome and save Passwords and Bookmarks
Google Docs Research and Writing
Adding Math Fonts and Graphics to Google Docs
Chrome Help for Teachers
How do I sign into Chrome and retreive bookmarks and passwords?
How to changing Chrome to download pdf's
How to open specific tabs everytime in Chrome
How to change your default browser to Chrome
Software & Applications
Adobe will not open or states "trial version"
How to take a picture of your computer screenMessage "Software requires updates"
Skyward
Uploading Documents into Skyward using Skyscan
Sound & Audio
No sound from ceiling speakers
No sound from SMART TV soundbar
No lights on SMART TV soundbar
Document Camera
Adding a shortcut for Sphere to the taskbar
Aver Doc Quick camera reference sheet
Remote Ceiling Camera
How to operate the ceiling camera and mic (click sheet)
Epson Brightlink Boards
Epson Whiteboard training for Elementary
Configuring Pen & Touch (Extended monitors)
SMART Board
SMART board image is cut off on the projector
SMART board pens are writing on the monitor
Pens are not writing accurate on my SMART board
SMART Board MX TV's
SMART TV instructions for subs
My monitor is black? (Using the TV's)
iPads
How to add apps on student iPads-Filewave
How to print Clever badges for your class
How to add a website to your iPad home screen
Chromebooks
How to Reset your Chromebook password
Chromebook Guidelines & Procedures
Student Academic Links-login help
Clear Cache /Cookies and Update
Power Button on Chromebook Carts (Elementary)
Testing on a Chromebook (Kiosk mode)
Payment online for Chromebook Insurance