Welcome to Wylie ISD's TechDIY site!

This is where you can find help for your technical issues that may be able to be resolved by you. This knowledgebase of documents is a collection of helpful tips and tricks to provide you with the expertise to resolve a technical problem. There is always the opportunity to submit a ticket to your Campus Tech using Incident IQ if you need assistance for any technical issue.  You MUST be signed in using your @apps.wylieisd.net account to view these documents.

Multifactor Authentication Setup (MFA)

How to setup MFA on your computer and phone

How to setup MFA on your computer and phone (screen pics)

Video for how to setup MFA on your computer and phone

What is my email address?

How to access email using a web browser (Chrome, Edge, Firefox, Safari, etc.)

How do I setup my email on my Apple device?

How do I setup my email on my Android device?

Is it safe to enter my password at www.outlook.com?

Outlook keeps asking for my credentials

Outlook has a red "x" and is not getting any mail

How to clean up emails and calendars

Quarentine summary email-"You have held messages"

How to forward Gmail to Outlook

Creating a signature in Outlook

Adding Outlook to your taskbar

How to update your address book

People are telling me their emails to me are being returned (bouncing)

Email is being returned when sending to a district employee 

How to enter a Technology Help Ticket

Login help for Google Apps and Mywifi

New Hire Technology Presentation

Student Teacher Orientation (Slideshow)

Student Teacher Orientation (PowerPoint)

How to enter a Technology Help Ticket

New Hire Technology Presentation

Student Teacher Orientation (Slideshow)

Student Teacher Orientation (PowerPoint)

Laptop Agreement

Purchasing Procedures of Hardware and Software

Teacher Laptop Help

How to enter a Technology Help Ticket

Laptop is not charging

Laptop is not displaying on the monitor

Lines or blinking monitor?

Laptop important buttons for the laptop and docking station

How to use duplicate vs. extended screens on your monitor

Working with multiple monitors

Monitor is flipped

Dell Stylus Pen Instuctions-Quick Guide

Dell Stylus Pen -How to setup 

Conference calling with Cisco phones

Telephone not working 

Voicemail for a direct line phone

Voicemail for a non direct line phone

Cisco 7821 phone

Cisco 7841 phone

Cisco 7940 phone

Cisco 7942 phone

Cisco 7960 phone

Cisco 7962 phone

Quick reference sheet 7962 phone

Cisco phones 8800 series (8811,8845 and 8851 models)

Quick reference sheet 8800 series (8811,8845 and 8851 models

Printers

How to set your default printer

How to send a document using hold print to the printer

How to setup locked print

How to fax from your laptop

Google Drive

Google Drive error message or no G:drive

Sign Into Chrome and save Passwords and Bookmarks

Google Docs Research and Writing

Adding Math Fonts and Graphics to Google Docs

Chrome Help for Teachers

How do I sign into Chrome and retreive bookmarks and passwords?

How to changing Chrome to download pdf's

How to open specific tabs everytime in Chrome

How to change your default browser to Chrome

Software & Applications

Adobe will not open or states "trial version"
How to take a picture of your computer screen

Message "Software requires updates"

How to login to Skype

Skyward

Uploading Documents into Skyward using Skyscan

Sound & Audio 

No sound from ceiling speakers

No sound from SMART TV soundbar

No lights on SMART TV soundbar

Document Camera

Adding a shortcut for Sphere to the taskbar

Aver Doc Quick camera reference sheet

Aver Doc Camera Help

Remote Ceiling Camera

How to operate the ceiling camera and mic (click sheet)

Epson Brightlink Boards

Epson Whiteboard FAQ

Epson Whiteboard training for Elementary

Configuring Epson Tools

Configuring Pen & Touch (Extended monitors)

SMART Board

SMART Notebook is expired

SMART board is not working

Can't connect to SMART board

SMART board image is cut off on the projector

SMART board pens are writing on the monitor

Pens are not writing accurate on my SMART board

SMART Board MX TV's

SMART Board MX cheat sheet

How to clean the SMART MX TV

No sound from the soundbar?

SMART TV instructions for subs

My monitor is black? (Using the TV's)

iPads

iPad Procedure & Guidelines

Purchasing Apps for an iPad

How to add apps on student iPads-Filewave

How to print Clever badges for your class

How to add a website to your iPad home screen

iPad not charging

What is See Saw?

Voice Thread Setup for iPad

Chromebooks

Chromebook Help Ticket

How to Reset your Chromebook password

Chromebook Guidelines & Procedures

Logging into a Chromebook

Student Academic Links-login help

Camera and Mic not working

Clear Cache /Cookies and Update 

Power Button on Chromebook Carts (Elementary)

Testing on a Chromebook (Kiosk mode)

Payment online for Chromebook Insurance

Student Chromebook Repair Fee Payments