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Wylie ISD

Unified for Excellence

    Wylie ISD

    Unified for Excellence

    • Wylie ISD
    • Tech DIY

    TechDIY

    • Tech DIY
    • New Hire Orientation
    • Setup Self-Service Password Reset
    • Student 1:1 Chromebook Help
    • Welcome to Wylie ISD's TechDIY site!

      This is where you can find help for your technical issues that may be able to be resolved by you. This knowledgebase of documents is a collection of helpful tips and tricks to provide you with the expertise to resolve a technical problem. There is always the opportunity to submit a ticket to your Campus Tech using Incident IQ if you need assistance for any technical issue.  You MUST be signed in using your @apps.wylieisd.net account to view these documents.

      Multifactor Authentication Setup (MFA)

      How to setup MFA on your computer and phone

      How to setup MFA on your computer and phone (screen pics)

      Video for how to setup MFA on your computer and phone

      Outlook

      What is my email address?

      How to access email using a web browser (Chrome, Edge, Firefox, Safari, etc.)

      How do I setup my email on my Apple device?

      How do I setup my email on my Android device?

      Is it safe to enter my password at www.outlook.com?

      Outlook keeps asking for my credentials

      Outlook has a red "x" and is not getting any mail

      How to clean up emails and calendars

      Quarentine summary email-"You have held messages"

      How to forward Gmail to Outlook

      Creating a signature in Outlook

      Adding Outlook to your taskbar

      How to update your address book

      People are telling me their emails to me are being returned (bouncing)

      Email is being returned when sending to a district employee 

       


      Login Help

      How to enter a Technology Help Ticket

      Login help for Google Apps and Mywifi

      New Hire Technology Presentation

      Student Teacher Orientation (Slideshow)

      Student Teacher Orientation (PowerPoint)

      Install VPN Application

       


       New Teacher Help

      How to enter a Technology Help Ticket

      New Hire Technology Presentation

      Student Teacher Orientation (Slideshow)

      Student Teacher Orientation (PowerPoint)

      Laptop Agreement

      Purchasing Procedures of Hardware and Software

       


      Teacher Laptop

      Teacher Laptop Help

      How to enter a Technology Help Ticket

      Laptop is not charging

      Laptop is not displaying on the monitor

      Lines or blinking monitor?

      Laptop important buttons for the laptop and docking station

      How to use duplicate vs. extended screens on your monitor

      Working with multiple monitors

      Monitor is flipped

      Dell Stylus Pen Instuctions-Quick Guide

      Dell Stylus Pen -How to setup 


      Telephones

      Conference calling with Cisco phones

      Telephone not working 

      Voicemail for a direct line phone

      Voicemail for a non direct line phone

      Cisco 7821 phone

      Cisco 7841 phone

      Cisco 7940 phone

      Cisco 7942 phone

      Cisco 7960 phone

      Cisco 7962 phone

      Quick reference sheet 7962 phone

      Cisco phones 8800 series (8811,8845 and 8851 models)

      Quick reference sheet 8800 series (8811,8845 and 8851 models

        


      Printers

      Printers

      How to set your default printer

      How to send a document using hold print to the printer

      How to setup locked print

      How to fax from your laptop


      Google Drive

      Google Drive

      Google Drive error message or no G:drive

      Sign Into Chrome and save Passwords and Bookmarks

      Google Docs Research and Writing

      Adding Math Fonts and Graphics to Google Docs

       


      Chrome

      Chrome Help for Teachers

      How do I sign into Chrome and retreive bookmarks and passwords?

      How to changing Chrome to download pdf's

      How to open specific tabs everytime in Chrome

      How to change your default browser to Chrome

       


      Software

      Software & Applications

      Adobe will not open or states "trial version"
      How to take a picture of your computer screen

      Message "Software requires updates"

      How to login to Skype

      Skyward

      Uploading Documents into Skyward using Skyscan

       


      Sound & Audio

      Sound & Audio 

      No sound from ceiling speakers

      No sound from SMART TV soundbar

      No lights on SMART TV soundbar


      Document Camera

      Document Camera

      Adding a shortcut for Sphere to the taskbar

      Aver Doc Quick camera reference sheet

      Aver Doc Camera Help

      Remote Ceiling Camera

      How to operate the ceiling camera and mic (click sheet)

       


      Epson Brightlink

      Epson Brightlink Boards

      Epson Whiteboard FAQ

      Epson Whiteboard training for Elementary

      Configuring Epson Tools

      Configuring Pen & Touch (Extended monitors)

       


      SMART Board

      SMART Board

      SMART Notebook is expired

      SMART board is not working

      Can't connect to SMART board

      SMART board image is cut off on the projector

      SMART board pens are writing on the monitor

      Pens are not writing accurate on my SMART board

        

      SMART Board MX TV's

      SMART Board MX cheat sheet

      How to clean the SMART MX TV

      No sound from the soundbar?

      SMART TV instructions for subs

      My monitor is black? (Using the TV's)

         


      iPad

      iPads

      iPad Procedure & Guidelines

      Purchasing Apps for an iPad

      How to add apps on student iPads-Filewave

      How to print Clever badges for your class

      How to add a website to your iPad home screen

      iPad not charging

      What is See Saw?

      Voice Thread Setup for iPad

        


       chromebook

       

      Chromebooks

      Chromebook Help Ticket

      How to Reset your Chromebook password

      Chromebook Guidelines & Procedures

      Logging into a Chromebook

      Student Academic Links-login help

      Camera and Mic not working

      Clear Cache /Cookies and Update 

      Power Button on Chromebook Carts (Elementary)

      Testing on a Chromebook (Kiosk mode)

      Payment online for Chromebook Insurance

      Student Chromebook Repair Fee Payments

      How to Print on Chromebooks

    951 South Ballard Avenue
    Wylie, TX 75098

    Phone: 972.429.3000
    Fax: 972.442.5368

    Web Accessibility Contact Us
    Background Check Application Public Information Requests Employment
    Background Check Application Public Information Requests Employment

    Non-Discrimination Policy:

    The Wylie Independent School District does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. The following persons have been designated to handle inquiries regarding the non-discrimination policies: Director of Employee Relations and Executive Director of Student Services | 951 S. Ballard Avenue, Wylie, TX 75098 | 972.429.3009.

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