Frequently Asked Questions
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Q: How do I find out if my child (children) qualifies for free/reduced-price meals?
A: At the beginning of every school year, parent/guardian must first complete an application for free/reduced meal application. Applications are available, in English and Spanish, at the Student Nutrition Office (200 Pirate Drive, Wylie, TX 75098; 972-429-2333). The application is also offered online. Once the application is received and processed, the parent/guardian will be contacted and informed as to whether or not their child/children would qualify for meal benefits.
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Q: Why do adults pay more than students for the same meal?
A: Per USDA regulations, adult meals must be priced higher to cover the costs of those meals. We can offer student meals at a lower price because we receive reimbursement from the government for each student meal we serve. Since adult meals are not eligible for reimbursement, we must charge adults the full cost of the meal.
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Q: How do I limit my students a la carte purchases?
A: You are able to set daily monetary limits for your students ’ a la carte purchases or disable a la carte purchase in your students’ accounts all together in Skyward. A LA Carte Limits Tutorial.
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Q: How do I make payments online for my students meal account?
A: You can add funds to your students' accounts with an one time payment option by going to RevTrack and folowing the instructions in this Online Tutorial.
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Q: How do I enable/disable notifications for my students letting me know when they are low on money?
A: You can enable or disable notifications for your students food service account and change how you receive the notifications in Skyward. Food Service Notifications Tutorial.
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Q: Does my child have to purchase an entire meal?
A: To receive a reimbursable meal, student must take at least three of the four components served at breakfast, and three of five components served at lunch. For optimum nutrition, we strongly recommend that students take all available meal items. Furthermore, a reimbursable meal (breakfast or lunch) is a great deal, which is less expensive than the same items purchase a la carte.
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Q: What happens to the money in my child’s account at the end of the school year, or if my child transfers to another Wylie ISD school?
A: Funds left in an account at the end of the school year will be available for the following school year. Wylie ISD students who transfer to a different Wylie ISD school can access their meal account at any school within the district. If the student is transferred outside of the Wylie ISD, the parent/guardian can complete the Refund Request Form and send it to the Student Nutrition Office to process.
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Q: Why can’t I charge my breakfast/lunch to my child’s meal account?
A: Since the Student Nutrition Department receives federal reimbursement for every student meal purchase, we cannot charge adult/visitor’s meal along with the student’s meal on the same transaction. Sorry for the inconvenience and we encourage parents who are planning to eat in the cafeteria for the day to bring cash or check.
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In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: https://www.usda.gov/oascr/how-to-file-a-program-discrimination-complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; or
(3) email: program.intake@usda.gov.
This institution is an equal opportunity provider.
