Crisis Communications

  • Close up of media interview Wylie ISD follows a comprehensive Emergency Operations Plan (EOP), which includes procedures for a wide variety of emergencies.  Student safety is the priority in every phase of the EOP and we remain in constant contact with local emergency management officials throughout any emergency.

    Communications a major component of our EOP. Wylie ISD utilizes several communications methods to keep parents informed, depending on the nature of the incident and the actions we may need parents to take. These include the Wylie ISD mobile app, website, Facebook and Twitter, automated notification system (text, e-mail and/or telephone messages) and when needed, the news media. In order to focus our attention on student safety during an emergency, communications efforts will be coordinated at the district level.

    In a true emergency, events happen fast and situations can vary from campus to campus. We will do our best to keep you informed in a timely manner, especially as it pertains to early or delayed dismissal times, transportation issues and any other changes to your child’s instructional day. We understand that there is not one communications tool that will reach everyone so throughout the course of an emergency, we may use a variety of methods to communicate with you. Please remember that the nature of the situation will determine which communications method we use. Non-emergency situational updates will generally be made via social media. When a specific response or instructions are required, multiple communications methods will be utilized.

    The Wylie ISD app

    Wylie ISD Mobile App Our mobile app is the primary communications tool for all Wylie ISD news and information. During a crisis situation, the district will send important updates and instructions to parents via push notifications through the app. Parents can customize how they receive these messages by setting their preferences in the parent portal (wylieisd.parentlink.net) or within the app. Phone numbers and email addresses listed in Skyward are automatically downloaded into the app, but parents can add additional contacts as needed. You can also select which campus news and information you wish to receive. Please check the app to be sure you are logged in, but users do not have to be logged in to receive emergency notifications.

    Please visit the Wylie ISD mobile app help page for assistance downloading the app and setting up key app features.

    Facebook (www.facebook.com/WylieISD) and Twitter (@WYLIEISD)

    Messages will be posted as quickly as possible to Wylie ISD’s Facebook page and Twitter feed, and when possible the campus pages. We also use Facebook to post notices about campus safety drills.

    The Wylie ISD website (www.wylieisd.net)

    District-wide emergency messages and updates will be posted on every Wylie ISD webpage as they develop.

    Parent Notification System [Blackboard] (text, e-mail and/or telephone messages):

    The district will provide updated information as needed to all parent and emergency contact telephone numbers and email addresses in the system. This may be utilized for specific campus or groups of campuses.

    Local news media

    When appropriate, Wylie ISD will make information available to local television and radio stations and will enlist their assistance in communicating with our audiences.

    Please remember that we work very hard to keep your children safe at school. In the event of severe weather or other emergency where conditions outside the school are unsafe, we will shelter our students and staff in place and avoid sending anyone outside of the building until the threat has passed.


    During emergencies, we urge you to avoid coming to the school until you are notified that it is safe to do so. If you choose to do so, there may be significant delays in our ability to release individual students to parents, as our priority will be maintaining the safety of the overall campus population. When regular dismissal times or procedures are altered due to an emergency, we will have a student sign-out process in place for the safety of all concerned.

    Every day we focus on creating a safe and secure instructional environment. As a parent, you can help by having the Wylie ISD mobile app installed and making sure all your contact information is up to date.

    Thank you for collaborating with us to keep our school safe, the Wylie Way.